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WiFi Policy

The Carnegie Public Library of Steuben County provides public wireless access to the Internet. Patrons must provide their own computer and wireless network cards to connect to the wireless hotspots. Limited technical support is available to users. Users of the wireless hotspots are subject to the terms of this policy, however a library card is not required to access the wireless network.

The library cannot guarantee the privacy or safety of data and communications while using either wired or wireless service. Patrons need to be aware that wireless networks are inherently insecure and it is strongly recommended that they secure their computers with firewall software and data encryption.

While the library uses filtering software to attempt to prevent direct access to materials that would generally be unacceptable in a public library, it is technically impossible to prevent access to all objectionable resources.

No password is required to access the wireless network. The network’s SSID, or name, is CarnegieLibrary. Printing is not available from the wireless network. Library staff can provide general information or handouts for connecting your device to the network, but cannot troubleshoot problems related to your wireless device or assist in making changes to your device’s network settings and/or hardware configuration.

WIFI FAQ and Troubleshooting


Q: Where is wireless access available?

Public Internet Access is accessible from most of the public areas of the library. Due to the nature of the WiFi signal there may be some “weak signal” areas around the book shelves due to the metal materials used in the construction of the book shelves.


Q: What kind of equipment do I need to access the service?

A wireless network-enabled portable computer or mobile device.


Q:Will the information on my laptop be safe from hackers?

The security of your laptop will be your responsibility.

We recommend that you keep up to date with security patches that are released from various software vendors. is a good place to go to make sure your operating systems is secure (Microsoft Windows operation system only).

You may also wish to run one of the firewall packages obtainable from the internet. Zone Alarm Firewall is one such package. There is a free version for private individual use. The Library does not provide firewall software – this is your responsibility!

You may also wish to install an anti-virus software package to protect yourself from the many varied forms of computer virus. One such package which is free for private individual use is called “AVG” and is available from Grisoft, ( and they do keep their anti-virus signature files very current! The Library does not provide anti-virus software – this is your responsibility!


Q: How do I know if my laptop is compatible with your network?

As long as you purchased and installed a WiFi card that said 802.11b or 802.11g compatible, you’ll be able to access our network. If your laptop came with built-in wireless networking capabilities most likely it already is compatble with our system. While our wireless network, using 802.11b/g wireless routers, supports 802.11g (54-mbits/sec) the minimum requirement is 802.11b compatibility (11-mbits/sec).


Q: How much do you charge to use your network?



Q: How long can I stay connected to the Internet?

As long as you want during regular library hours.


Q. Do I need a library card?



Q. Is the wireless network secure from someone “easedropping”?

The security of your laptop will be your responsibility!

We run the wireless network in what is referred to as “Open Mode”. We do not use any encryption between the wireless Access Point and your wireless device. Anyone using “wireless packet sniffing” software may be able to “see” what you are viewing or sending. What this means is if you are working on a web-based email client or even client based email (such as Microsoft Outlook or Outlook Express) and you don’t want someone to see the content you either need some form of encryption for your client based email or use SSL when connected to a web-based email server. We do not provide any form of encryption software for your use.

It is your responsibility to protect any “sensitive” information you may send or receive through our system.

Think of the wireless system as being similar to a “party line” where someone could “listen in” on the conversation. If you are accessing online banking services make sure it is running in encrypted mode (the padlock at the bottom of the browser is in the “locked” position!)… Most all online banking services run SSL encryption as the default but it is better to be safe than to find out your information was compromised because of a lack of security by a financial institution or otherwise.


Q. Will I be able to print a document while I’m connected to the network from my laptop?

We do not have any printing services connected to the wireless system.


Connecting to the Wireless Network

1. Plug in your laptop’s power cord (if needed)
2. If your laptop does not have built-in wireless capability, insert your wireless card
3. Power on your laptop
4. Open your web browser

In most cases you will not need to change the settings on your laptop to connect. However, if you are unable to connect immediately, see the tips listed below.

Trouble Connecting?

• Check that your wireless connection is enabled and that it has a strong connection to the WLAN access point.

• Enable the connection if needed. If the signal is poor, try moving to another location in the library to improve signal strength and quality.

• Check your wireless card configuration. The network name (SSID) that your laptop should connect to is CarnegieLibrary.

• Check your wireless card properties and ensure the card is active and pointing to an available network called . WEP encryption should be disabled. The mode or network type should be “infrastructure mode” or “access point.”

• Check your laptop’s network TCP/IP settings.

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